Terms and Conditions
Service Description
Boston Tech Insights, Inc ("BTInsights") provides an online platform offering an artificial intelligence "AI"-powered service ("Service") for the purposes of creating interviews question lists, interview guides, taking interview notes, transcribing interview audio into text, generating insights from the interview notes and producing reports from interview data.
Before using our platform, please carefully review the following Terms and Conditions. By accessing or using our Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use the Service.
The Service is intended for informational and analytical purposes only and does not constitute legal, financial, or professional advice.
User Eligibility
Users must be at least 18 years old and have the legal capacity to enter into a binding agreement. By using our Service, you warrant that you meet these eligibility requirements.
Account Creation
The Service is a paid service. To obtain access, customers must first establish account credentials with BTInsights. BTInsights will create a customer account on the Service granting access for an agreed number of individual users.
Users are required to sign in and establish access to their account on the Service. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities conducted through the account.
Customer Data
By using the Service you will provide certain information about yourself as a customer including customer name, contact information, billing information ("Customer Metadata") and you will also create and upload various projects and data relating to those projects ("Customer Project Data").
You may upload, submit, or provide content, such as interview data and voice recordings to our platform. By doing so, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, and distribute the content for the purpose of providing the Service to you.
You understand that data that you provide will be shared with our external service providers and that use of your data by them will be subject to each of those service providers own Terms and Conditions.
Data Security and Privacy
We take data security and privacy seriously. By using the Service, you agree to our Privacy Policy, which outlines how we collect, use, and safeguard your data. We use industry-standard security measures to protect your information but, as for any online platform, we cannot guarantee absolute security.
Intellectual Property Rights
All intellectual property rights related to our web-based software Service, including the AI algorithms, user interfaces, and report generation mechanisms belong to us. Reports generated from your data become part of your Customer Project Data and are available for your use.
Use is on a non-exclusive basis with the understanding that reports generated for other customers may contain similar or even identical sections to reports generated for you.
Prohibited Uses
You agree not to use the Service for any unlawful, harmful, or malicious purposes, including but not limited to unauthorized access, data harvesting, interfering with the Service's functionality, or infringing on any third-party rights.
We reserve the right if we become aware of any potentially prohibited use to suspend or terminate your use of the Service.
Service Modifications and Updates
We will release updates or new features from time to time. We will announce such new releases as far ahead as we are able.
We reserve the right to release bug fixes or security fixes to the Service or any part of it at any time without prior notice.
Limitation of Liability
To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the Service or any content obtained through it. We do not guarantee the accuracy, completeness, or reliability of the insights or reports generated by the AI.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising from your use of the Service or any violation of these Terms and Conditions.
Termination
You may terminate your use of the Service at any time. Notification of such termination must be in writing to your BTInsights account manager.
As noted earlier, we reserve the right to suspend or terminate your access to the Service at any time without prior notice.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of Massachusetts. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Massachusetts.
Entire Agreement
These Terms and Conditions are incorporated in and form part of BTInsights' standard Customer Agreement.
Contact Information
If you have any questions or concerns about these Terms and Conditions or our Service, please contact your BTInsights account manager.
By using our web-based software Service, you signify your acceptance of these Terms and Conditions. Please exit the platform if you do not agree to be bound by these terms.