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    Common Questions

    Will my data be used for training?
    Customer data is never used for the training of AI models. Customers have 100% ownership and control of their data.
    Do you offer a trial project?
    Yes, we offer a free pilot project with onboarding support to get your team started. Our goal is to ensure you fully test the platform and assess the value it can add to your business before deciding to subscribe.
    Can I subscribe to your platform as an individual user?
    Yes, you can. Feel free to send us a message or request a demo to get started.
    How do you ensure the data security?
    Customer data is stored in Amazon Web Services (AWS) and encrypted at rest and in transit. BTI employees cannot access customer data through the application, and users are only able to access their organization’s data after successful authorization and authentication.
    Can I subscribe to interview and open-ended survey coding separately?
    Yes, you can subscribe to our interview and open-ended survey coding services separately. You don’t need to purchase both. Each service has its own pricing model.
    What does BTI stand for and where is the company headquartered?
    BTI stands for Boston Tech Insights. Our company is headquartered in Boston, MA, USA. Boston is a beautiful city on the East Coast of United States.

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